Collecting and using feedback on Mass.gov

40:25
4
0
0
0
0
Jun 28, 2019

Joe Galluccio
Colin Panetta

Mass.gov is Massachusetts’ web front door. It’s one, single large Drupal site that is shared by over a hundred state organizations. At Mass.gov we want to continually measure and improve the performance of our content, and one of the ways we do that is by getting feedback from the public about specific pages to the authors who are best equipped to make improvements on those pages.

At this session we'll tell you how we designed and built a page-based feedback component on Mass.gov that gets 30,000 feedback messages a month and makes them available to over 500 authors that manage content. We’ll talk about how we designed the interface that authors use to review feedback within Drupal, and we’ll end with some of the lessons we learned along the way.

https://design4drupal.org/sessions/case-studypanel/collecting-and-using…

Hi! I'm Karim Boudjema, the developer and site-builder of this site. I'm currently working as a freelance Drupal developer.

I was wondering how could I giving back to the Drupal community all what it gave to me during the last 10 years, that's how the idea of this site came to me ... (read more)

Hi! I’m Santiago Rico, the web designer and themer of this site.

When Karim proposed me to design and theme this site for the Drupal community, I accepted immediately because the community is the main reason why I love Drupal so much.