Customer Journey Mapping: Building Sites That Make Perfect Sense to Users

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Jun 28, 2019

Christina Inge

Customer journey mapping melds data with humanity to create better UX that is grounded in data while treating users as real people with a history. In this hands-on session, we'll learn the fundamentals of building a customer journey map. We'll leverage data to build our maps, creating a defensible map of user engagements before, during, and after their visit to a site. We'll also review the fundamentals of empathy-driven design.

https://design4drupal.org/sessions/uxproject-strategy/customer-journey-…

Hi! I'm Karim Boudjema, the developer and site-builder of this site. I'm currently working as a freelance Drupal developer.

I was wondering how could I giving back to the Drupal community all what it gave to me during the last 10 years, that's how the idea of this site came to me ... (read more)

Hi! I’m Santiago Rico, the web designer and themer of this site.

When Karim proposed me to design and theme this site for the Drupal community, I accepted immediately because the community is the main reason why I love Drupal so much.