Getting an angry wet cat to purr: turning an unhealthy client relationship into a productive one

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Jun 28, 2019

Donna Bungard

High demands, high anxiety clients are a reality of agency life. Their stresses, deadlines, and sometimes lack of understanding of the technology can create tension and take a project (or the client relationship) off track. Together we'll discuss common challenges and the strategies that satisfy the clients need while insulating your team; allowing them to be more effective. These strategies will include how to:

- Herding Cats: wrangle in out of control expectations

- Stop the Hissing: promote positive, team-focused communication styles

- Playing Well Together: encouraging multi-player team involvement without sidetracking the dev team

- Detaching the Claws from the Ceiling: being a calming voice while holding your ground and mitigating scope creep

- Grooming: performing a retrospective at important milestones that produce actionable improvements moving forward

Walk away with people-focused tactics that will help you improve your relationships with both the client and inside of your team.

https://design4drupal.org/sessions/uxproject-strategy/getting-angry-wet…

Hi! I'm Karim Boudjema, the developer and site-builder of this site. I'm currently working as a freelance Drupal developer.

I was wondering how could I giving back to the Drupal community all what it gave to me during the last 10 years, that's how the idea of this site came to me ... (read more)

Hi! I’m Santiago Rico, the web designer and themer of this site.

When Karim proposed me to design and theme this site for the Drupal community, I accepted immediately because the community is the main reason why I love Drupal so much.